If you’d like your payment by EFT, include a void cheque with your Claimant statement form. If we approve the claim, we’ll make the payment by electronic funds transfer (EFT) or by cheque, depending on what you choose on your Claimant statement form. You can also call us at 1-87, Monday to Friday from 8 a.m. You can ask your advisor for an update on your claim or send them more information any time during our review. We may also reach out for further information if we need it. Sun Code: you choose to send your information by email, we can’t guarantee the privacy or security of email communications while they’re on their way to us.Īfter we receive the information we need, we’ll start our review of your claim. If you need to send medical details for your claim, your doctor can send us the information directly. Please keep a copy of the documents you send us for your records. You can send us forms and any other details using one of the following options. If you have questions, you can also call us at 1-87, Monday to Friday from 8 a.m. If we do need more information, an advisor will connect with you to help. Once we’ve confirmed the basic information for your claim, we’ll let you know if we need anything else.ĭepending on your policy, we may be able to review your claim without needing a Claimant Statement form or proof of death.
Please call us at 1-87, Monday to Friday from 8 a.m. Need to find the advisor’s email or phone number? Go to Find an advisor and search by their last name.Ĭan’t reach the advisor? Please follow these steps to submit your claim. You can speak with the advisor who worked out the details of your loved one’s insurance policy. To make sure the benefit payment goes to the right person, and depending on the benefit amount, we’ll also need the following:.The estate’s legal representative can complete the Election of method of settlement and statement of claim form.If the estate is the beneficiary on the policy, here’s what you’ll need: What you need if the estate is the beneficiary: You’ll need the original death certificate or a scanned copy. The employer can give you a copy of this form. This is the Election of method of settlement and statement of claim form. If you are the named beneficiary, here’s what you’ll need: You can also reach us at 1-80 any business day from 8 a.m. If you’re making a life claim for a dependent, the policy administrator would be your employer. The policy administrator is usually your loved one’s employer.
If you have questions after reading this guide, please connect with the administrator of the policy. During this difficult time, we want to support you by making sure you have everything you need for your life insurance claim.
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